Creative design meets technology.

Provide customer support related to benefit enrollment while researching client concerns, navigating multiple systems, documenting cases, and communicating through phone and digital channels.

• Assist clients with benefit enrollment while following privacy, security, and organizational requirements.
• Explain complex information clearly and adapt communication to individual customer needs.
• Research customer concerns and identify solutions using available systems, documentation, and established procedures.
• Maintain accurate case documentation while handling confidential information under HIPAA and data privacy requirements.

Previous service: July 2022 – February 2023

Created professional graphics, production artwork, and virtual product mockups for the promotional products industry while supporting distributors throughout the artwork and ordering process.

• Created digital product mockups and virtual proofs for distributor and customer approval.
• Prepared, reviewed, and modified artwork to meet production and product specifications.
• Performed artwork preflight checks and corrected formatting, sizing, resolution, and layout issues.
• Processed and released orders while verifying artwork, product, and customer information.
• Communicated directly with distributors regarding artwork revisions, product specifications, and production requirements.
• Managed multiple creative projects and order deadlines within a production-focused environment.